Returns & Exchanges
At PowerA, we stand behind the quality of our gaming accessories and offer a 30-day satisfaction guarantee on all purchases. If you are not completely satisfied with your gear, we are here to help with a straightforward return or exchange process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packaging with your return.
Ship the Item
Securely pack your electronics and drop the package off at any authorized carrier location.
Receive Your Refund
After our warehouse inspects the returned item, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing